Support

Contact Chen's Paw

Questions about products, sizing, shipping, or an existing order? Send the details and our support team will help.

Support Paths

How we can help

support@chenspaw.com

Monday-Friday, 9 AM - 6 PM PT.

Include your order number and checkout email for faster help.

Ask about sizing, materials, care, or product fit before ordering.

Fast ResponseMost messages receive a reply within one business day.

Secure & PrivateYour contact details stay protected.

Shipping HelpWe can help with carrier updates and delivery questions.

Satisfaction SupportWe will help review returns, refunds, and product concerns.